FAQ's

Shipping & Returns

How fast will my order ship?

 We normally process most retail orders within two to five business days, depending on the time and day it is placed.  For wholesale orders, we have a seven to ten day turn around time on orders over one hundred pounds.  

How long will it take to get my order?

 Most retail orders will ship out via USPS Priority Mail and take two to three days to arrive at your location.  For additional carriers such as UPS or FedEx, times may vary depending on your location.  Please call for more information.

What is your return policy?

We will gladly accept your unopened product within thirty (30) days of your purchase date, for any reason.  Simply pay return shipping, and we will refund your payment upon receipt! 

After sixty (60) days, only a replacement or store credit will be considered, and only if the product is undamaged or unused, or if spoilage or other defect in the item is obvious (see Terms & Conditions for further details). We're sorry, we are unable to refund bulk herb purchases, unless it is a quality or purity concern. 

If you have an issue with your order, please contact us!  Our reputation is your satisfaction.

Can I pick up my order?

Yes! Please place your order online and stop by during our normal business hours during the week. 

Products

Are all of your products Certified Organic?

While we make every effort to procure and source only Certified Organic ingredients, this is not possible in every case.  When there is a choice we will carry Certified Organic items. Our Washington State Dept. of Agriculture organic certification can be viewed here.

Are all of your products from the Pacific Northwest?

Em's Herbals places priority on items grown and sourced locally in the states of Washington and Oregon whenever possible. We are constantly looking for new growers and suppliers that can meet this need. Please let us know if you are a grower and interested in working with us! 

I'm looking for an herb that's not listed on your website. Can you help me?

While we stock a wide array of herbs, clearly there are many other valuable and interesting plant medicines that we could stock, and don't. Please feel free to email or phone us if you're interested in ordering one or more not currently listed in our inventory. We can nearly always obtain a small or large quantity to meet your need!