FAQ's
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We normally process most retail orders within two to five business days, depending on the time and day it is placed. For wholesale orders, we have a seven to ten day turn around time on orders over one hundred pounds.
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Most retail orders will ship out via USPS Priority Mail and take two to three days to arrive at your location. For additional carriers such as UPS or FedEx, times may vary depending on your location. Please call for more information.
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We will gladly accept your unopened product within thirty (30) days of your purchase date for any reason. Simply pay return shipping and we will refund your payment upon receipt! We're sorry we are unable to refund bulk herb purchases, unless it is a quality or purity concern. If you have an issue with your order, please contact us! Our reputation is your satisfaction.
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Yes! Please place your order online and stop by during our normal business hours during the week.
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While we make every effort to procure and source only Certified Organic ingredients, this is not possible in every case. When there is a choice we will carry Certified Organic items. Our Washington State Dept. of Agriculture organic certification can be viewed here.
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Em's Herbals places priority on items grown and sourced locally in the states of Washington and Oregon whenever possible. We are constantly looking for new growers and suppliers that can meet this need. Please let us know if you are a grower and interested in working with us!
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While we stock a wide array of herbs, clearly there are many other valuable and interesting plant medicines that we could stock, and don't. Please feel free to email or phone us if you're interested in ordering one or more not currently listed in our inventory. We can nearly always obtain a small or large quantity to meet your need!
